Handling Conflict
Full day workshop for teams
Great working relationships can have great conflict and still be strong. The trick is to capitalize on the collision of ideas without allowing the collision to leave lasting damage in the relationship.
Workshop objectives
Learn how to identify which level of conflict a team is in
Understand Pinch/Crunch theory and how it relates to feedback & conflict
Know about the 5 different modes for responding to conflict situations
Understand the role of feedback in handling conflict
Know how to give feedback using SBII
Learn about conflict hooks and how to identify them
Duration
This is a full day in-person workshop.
Outline
In this workshop we explore the value of conflict, different conflict models, and practical ways to help teams manage conflict. We also practice giving and receiving feedback, because feedback is a key element in handling conflict well.
Topics include:
5 levels of conflict
Pinch/Crunch theory
TKI and 5 modes for responding to conflict situations
Giving and receiving feedback
The SBII feedback model
Identifying your core values and how they relate to conflict hooks
3 conflict pivots
